Protección de datos personales

PERSONAL DATA PROTECTION

1. General Information

At HEY PERÚ S.A.C., with RUC 20607140651, located at CAL. NICARAGUA 162, URB. LOS PATRICIOS, JESÚS MARÍA, LIMA, we are committed to protecting the privacy of our users. In compliance with Law No. 29733, the Personal Data Protection Law, and its Regulation (D.S. 003-2013-JUS), we have established this Privacy Policy to inform you about how we collect, use, store, and protect your personal data.

2. Purpose of Data Collection

HEY PERÚ S.A.C. collects and processes personal data from its users for the following purposes:

To provide the requested travel services, including ticket reservations, accommodation, and tours.
To facilitate communication and provide personalized service to our clients.
To conduct satisfaction surveys in order to improve our services.
To send promotions, offers, and relevant news about our services, with the user's prior consent.
To comply with legal and/or regulatory obligations.

3. Type of Information Collected

We may collect the following information from our users:

Personal identification data: full name, identity document and date of birth.
Contact information: email address, phone number, address.
Financial and banking data: information necessary to process transactions, such as credit or debit card numbers (these data are handled securely and under strict protection measures).
Preferences and details of trips requested by the user.

4. User Consent

By providing their personal data, the user agrees to and consents to the processing of their data by HEY PERÚ S.A.C. in accordance with the purposes specified in this policy. The user has the right to withdraw their consent at any time by submitting a request through our contact channels.

5. Data Protection and Security

HEY PERÚ S.A.C. adopts the appropriate technical, administrative, and physical security measures to protect users' personal data from unauthorized access, loss, alteration, or destruction.

Access to personal data is restricted to authorized personnel who need this information to fulfill the specified purposes.

6. Transfer to and Access by Third Parties

HEY PERÚ S.A.C. will not share or transfer users' personal data to third parties, except in the following cases:

When necessary for the provision of the requested services, such as associated travel agencies, airlines, hotels, and other service providers.
In compliance with legal obligations or at the request of judicial or administrative authorities.

7. Rights of Personal Data Holders

Under the Personal Data Protection Law, the user has the right to:

Access their personal data that is being processed.
Request the correction of their personal data if it is inaccurate or incomplete.
Request the cancellation or deletion of their data when it is no longer necessary for the purposes for which it was collected.
Object to the processing of their personal data in situations determined by law.

To exercise these rights, the user can contact us through the contact channels provided below.

8. Contact

For inquiries, requests, or complaints related to this Privacy Policy and the processing of personal data, users can contact HEY PERÚ S.A.C. through the email reservas@heyperu.pe or phone (+51) 997 144 254

9. Changes to the Privacy Policy

HEY PERÚ S.A.C. reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and users will be informed of any significant updates through our official channels.

NOTE: This text complies with Peruvian regulations regarding the protection of personal data.