Términos y condiciones

TERMS AND CONDITIONS

Thank you for choosing HEY PERÚ! for your upcoming vacation. We invite you to carefully read the information on this page, where you will find the TERMS AND CONDITIONS for booking services with our agency.

1. About Passenger Information Management

To proceed with the booking, HEY PERÚ will request personal information, which will be used strictly confidentially for the aforementioned purposes:

Full name
Date of birth
Nationality
Gender
Dietary requirements
Medical condition (essential for adventure tours such as the Inca Trail)
Passport copy (if booking with a passport close to its expiration date, you must provide an updated copy as soon as you have it).

2. Initial Payment and Payment Methods

To confirm the reservation of any of our services, you must make an initial payment of 50% of the total price of the requested service (this is non-refundable under any circumstances). Below, we detail our payment methods::

Bank Transfer.
Online payment link with Visa, Mastercard, Dinners, and Amex cards: A 5% fee will be applied for Visa company commission.

Commissions

All payment methods incur commissions, which vary depending on the method used. Therefore, it is important to emphasize that the client will be responsible for covering these costs.

Rates in dollars

All rates are expressed in US dollars and include applicable taxes and fees for foreign tourists. (*)

Reservation Confirmations

Once we receive your personal information and the 50% payment for the requested services, we will send you an email within the next 24 to 48 hours with the Confirmation Voucher (this document will include all the details of the contracted service).

(*) Does not include taxes (IGV) for national travelers or residents in Peru.

3. Payment of the Remaining Balance

The remaining balance must be paid as follows: 25% 30 days before the trip begins and 25% 20 days before the trip begins.
Failure to pay the remaining balance will prevent participation in the contracted services (under no circumstances will the company issue a refund of the initial payment).

4. Airline Tickets and Train Tickets

All airline tickets and/or train tickets must be paid in full and are entirely non-refundable.

5. Itinerary Modifications by the Client

Any type of modification by the client will incur penalties, which will be borne by the client.
It is important to emphasize that, regarding airline tickets, train tickets, and Inca Trail permits, no modifications are allowed under any circumstances.
The transfer of service ownership is also not permitted.

6. About the INCA TRAIL Tours and Alternative Hikes

RESERVATIONS: Reservations for the Inca Trail or any other adventure tours can only be made with 100% payment.
MODIFICATIONS: Changes to dates, ownership, routes, or any other aspects related to the Inca Trail are not possible and are non-refundable in any form.
CANCELLATIONS: Cancellations for Inca Trail services incur a 100% penalty of the service cost.
NO SHOWS: If clients do not show up for the Inca Trail or any other adventure tour, no refund will be issued, and it will be considered a NO SHOW.

7. Cancellations or Cancellations by the Client

If a cancellation of any service is requested up to 30 days before the start of the tour, a 50% refund of the initial payment will be processed. Therefore, if a refund is requested 29 days or less before the start of the booked tour, no refund will be issued.
The following services: the Inca Trail or any similar adventure tour, airline tickets, and/or train tickets, are not eligible for cancellation or refund.

8. Passenger or Client Responsibilities

It is the passenger's responsibility to provide accurate information in order to proceed with the reservations.
It is mandatory for the client to bring the valid passport or travel document used for the reservation.
For hiking and/or adventure tours, it is essential for clients over 65 years old to provide a medical certificate of good health.
It is highly recommended to have travel insurance before leaving your country. Please consult with your agent. antes de la salida de su país. Consultar con su agente.

9. Criteria for Suspending the Activity and/or Service

The following are the criteria for suspending the activity in the contracted services:

Social issues (strikes, protests).
Health conditions unsuitable for the passenger
Conditions related to the consumption of alcohol and/or toxic substances.
Emergency zone declared by the state or competent authority.
Mutual agreement with the client.
Abandonment of the group by the client.
Natural disasters.
If the passenger displays the following signs: intoxication, use of toxic substances, mental disorders. For safety reasons, we reserve the right to suspend the contracted service.
If the client fails to comply with the established itinerary and this causes delays, losses, or other inconveniences, the client will be responsible for them.
There will be no possibility of a refund when services are being regularly carried out and the client voluntarily decides not to continue.
If the passenger is traveling with minors, the necessary documents for the minor must be presented (Minor's DNI or passport, parent’s DNI or passport).
Additionally, if the minor is traveling with one parent or without their parents, it is mandatory to present a notarized letter certified and signed by both parents (This authorization is valid for 90 days and must be submitted to the Peruvian immigration authority for the minor’s departure from the country; it is valid only once).

10. About Travel Insurance

At HEY PERÚ!, we care about the well-being of our clients; therefore, we have implemented our risk minimization policy, in which we recommend learning more about the advantages of having Travel Insurance and taking the following precautions:

RECOMMENDED FOR CULTURAL ACTIVITIES: Since the physical demands of these tours are not extreme, we recommend acquiring travel insurance that includes medical coverage, cancellations, and delays.

MANDATORY FOR ADVENTURE ACTIVITIES: Given the implications of different routes (weather conditions, physical demands, adaptation to the geography, and others), we require the mandatory acquisition of travel insurance that provides medical coverage, evacuations, cancellations, delays, and more. Additionally, for individuals with pre-existing conditions (high blood pressure, other cardiovascular diseases, musculoskeletal problems, diabetes, asthma, previous altitude sickness, acrophobia or fear of heights, and others), a medical evaluation from their place of origin and the necessary medication must be provided. Please remember that both medication and insurance are preventive measures.

TO BOOK TOURS AND TRAVEL SERVICES

To confirm your reservation, we need the following:

A photo or scan of your passport.

A photo of the passports of all group members (scanned or jpg) with the following details: first name, last name, passport numbers, dates of birth, and nationalities (all of this through the email chain exchanged with the reservations department). reservas.heyperu@gmail.com).

Service Deposit

We also require a 50% deposit of the total amount in dollars through one of the payment methods mentioned in the following lines. This deposit applies to any of our services: tours to Machu Picchu by train, adventure hikes to the Inca Trail, Salkantay, Rainbow Mountain, tours in Cusco, and other destinations.

IMPORTANT: All payment methods have their respective fees, which are to be covered by the client.

Option A: Online payment link with cards: Visa, Mastercard, Dinners, and Amex.

Request the payment link once you confirm the chosen itinerary for your trip to Peru.

Please send the requested payment only to this emailaddress reservas.heyperu@gmail.com (make sure to copy or write it correctly).
Once we receive the payment, we will send you an email confirming the amount received.

NOTE: The additional fee for the online payment link system is 5% for the Visa company commission.

Option B: Payment by international bank transfer

This is the best option for groups that wish to make payments collectively, particularly for groups with a large number of people (preferably more than 8 people). It is also highly recommended for Peruvian clients.

If your bank is outside of Peru, it is likely that intermediary banks will be used, and each of these banks charges additional fees, which must be borne by the client (the exact amount of the fees will be determined once the money reaches our account). Please check with your bank if they can make transfers without intermediaries or directly to our account.
Please make the transfer to our account only according to the details provided in the box below. Then, provide the transaction details via the email chain you are exchanging with the HEY PERÚ! sales department. Include the following information: transaction number, date, amount, and your bank's name, so we can confirm the transaction.
Please note that bank transfers can take between 24 and 72 hours, and only business days are counted for completion. Therefore, if you make the deposit on a Friday, the deposit may not reach us until the following Wednesday at the latest.

Bank Name: BBVA PERÚ
Bank Address: Av. República de Panamá 3055 San Isidro, Lima, Perú
Company Name: HEY PERÚ SAC
Company Address: Lima – Perú
Interbank Account Code (CCI): 011-184-00010006219699 (USD)
For direct interbank payments – Account No. 0011-0184-010006219699 (USD)

Code: SWIFT BCONPEPL.

Cancellations and Refunds:

Cancellations and refunds will only be processed when received in writing. The following restrictions apply:

If services are canceled more than 30 days before the start of the tour, you will receive a full refund minus administrative fees and any non-refundable costs or penalties charged by airlines, hotels, or other services. Some hotels may charge cancellation fees between 45 and 30 days, as well as the Inca Trail (non-refundable) and other services specified in the service confirmation.
Cancellations made less than 30 days but more than 15 days before the trip will incur a 5% deduction from the quote, plus any costs that cannot be recovered from airlines, hotels, or other services.
Cancellations made between 15 and 5 days before the trip will incur a 10% deduction from the quote, plus any costs that cannot be recovered from airlines, hotels, or other services.
Cancellations made within 5 days or in the case of a no-show are subject to a 100% charge of the total services paid.
Once services have begun, no refunds will be given for unused portions of the services if the trip is interrupted for any reason.