IMPORTANT INFORMATION

Peru's time zone is in coordinated universal time UTC-5; that is, it is five hours behind Greenwich Mean Time. In Peru there is no daylight saving time, so the time difference, for example with destinations in the United States, varies by one hour only during summer time.

The currency of Peru is the Sol (S /). The exchange rate is approximately 3.0 nuevo sol for every $ 1 USD. There are bills with denominations of 10, 20, 50, 100, and 200 soles. The coins come in denominations of 1, 5, 10, 20, and 50 cents, with 100 cents being equal to 1 sol. There are also higher value coins with denominations of 1, 2, and 5 soles. Exchange rates are often listed in front of the banks.

Yes, you must pay departure tax for national and international flights. However, these are usually included in the flight fare. The tax for international flights costs on average $ 30 USD, while the tax for domestic flights is around $ 9 USD.

 

Yes. Peru has a great bus system, with a high quality bus network that travels the country regularly. Most locals use buses as their main method of transportation, and travelers will likely use a bus during their time in Peru. There is a great variety of buses in Peru. The best ones have reclining seats, restrooms, food and beverage service, and videos; these buses are usually also direct (without stops). In some cities like Arequipa and Cusco, all the bus companies are located in a single station. This makes traveling by bus easier, as you could show up without a ticket and still board a bus in an hour or two. In cities like Lima, bus companies have stations scattered throughout the city. Traveling by bus is safe. However, it is still a good idea to pay attention to your luggage while traveling. Theft occurs more frequently on the cheapest buses.

 

Drive durations vary depending on where you are going. Along the busiest tourist routes, the roads will be better and the journey will be smoother. In more rural areas, the roads could be in worse condition, so driving times could be extended.

The following are the general driving durations between Lima and other popular destinations: Pisco (3 hrs), Paracas (3 hrs), Ica (4 hrs), Nazca (5.5 hrs), Huánuco (5 hrs), Huaraz (5.5 hrs) , Trujillo (7.5 hrs), Chiclayo (10 hrs), Cajamarca (11 hrs), Arequipa (13 hrs), Cusco (14.5 hrs), Urubamba (14.5 hrs), Ollantaytambo (14.5 hrs), Pisac (15 hrs), Máncora (15.5 hrs), Chachapoyas (16 hrs), and Puno (17 hrs).

The following are the general driving durations between Cusco and other popular destinations: Pisac (0.5 hr), Urubamba (1 hr), Ollantaytambo (1 hr), Puno (5.5 hrs), Arequipa (6.5 hrs), Nazca (9 hrs) , Ica (10.5 hrs), Paracas (11.5 hrs), Pisco (12 hrs), Lima (14.5 hrs), and Huánuco (17 hrs).

The following are the general driving durations between Trujillo and other popular destinations: Chiclayo (3 hrs), Cajamarca (3.5 hrs), Huaraz (4.5 hrs), Lima (7.5 hrs), Cabo Blanco (8 hrs), Máncora (8 hrs) ), Huánuco (8 hrs), Chachapoyas (8.5 hrs), Tumbes (9.5 hrs), Huancayo (11 hrs), Paracas (10.5 hrs), Ica (11 hrs), and Nazca (13 hrs).

 
 
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Officially, no vaccination is required to enter Peru. However, it is advisable to be up-to-date with your typhoid and hepatitis A vaccinations. If you are traveling through the Amazon rainforest below 2,300 m (7,550 ft), you might consider getting vaccinated against the yellow fever. Furthermore, it is also advisable to take malaria pills during your stay in the Amazon

However, sanitary conditions and vaccine recommendations often change, so it is best to check with your doctor about current requirements before traveling.

In Peru, it is not safe to drink tap water. To avoid experiencing diarrhea or other waterborne illnesses, be sure to drink bottled water and eat only fruits that require peeling like oranges and bananas. Bottled water (plain water) is available in supermarkets, restaurants, and hotels. Boiling water for a minute or using iodine tablets or a water filter will also effectively purify the water. Avoid consuming fruits and vegetables that require washing.

Yes, there are a wide variety of pharmacies throughout Peru. Larger cities such as: Lima, Arequipa, Cusco, Puno, Chiclayo, and Trujillo have an abundance of pharmacies, while smaller towns usually have only one or two. Many pharmacies are even open 24 hours a day. The drugs are quite cheap and no prescription is usually required. However, prescriptions are required for antibiotics, antidepressants, and anxiety medications.

To call Peru from abroad, you must first dial the international prefix of 00 and then dial the country code of Peru 51. In Peru, landlines are 7 digits, plus an area code included, and cell phone numbers are from 9 digits. The Lima city code is 1. For example, if you are trying to call a cell phone in Lima in Peru with the number 912-232-764, you should dial 00-511-912-232-764.

In Peru, the internet is widely available. Internet cafes are available in almost every city, even in small towns. Plus, they're cheap too - the fee is often $ 1 per hour to use the internet. However, the speed of the connection may vary. Hotels and most places within the country often have Wi-Fi. Hotels in addition to wireless internet have computers available for guests to use the network.

You can use your cell phone in Peru if you have GSM technology (Global Systems for Mobiles). Before going to Peru, contact your operator and request that international roaming (or roaming) be activated. However, it should be noted that the fees could be quite high.

An alternative is to rent a cell phone. You can rent a cell phone in various places in Peru, including car rental agencies and cell phone stores at the airport. Renting a cell phone will cost you approximately $ 10 per month, including any incoming calls. Domestic calls cost around USD $ 0.70 / minute, and international calls cost approximately USD $ 1.50 / minute. You could also buy a cell phone for a price of about $ 30.

In Peru, the outlets are 220 volts and 60 cycles; appliances in the United States for example use 110 volts. Do not attempt to plug a 110-volt US appliance into a 220-volt outlet in Peru. This could cause a fire.

However, you can use a converter to plug your 110 volt appliances into Peruvian outlets. These converters can be found in electronics stores, both in the United States and in Peru. It is also advisable to bring a surge protector, as voltage surges are quite common in Peru.

What you have to bring to Peru will depend mainly on what you want to do and where you want to go. This country's landscape includes everything from snow-capped mountains to arid deserts and lush rainforests. Be sure to pack carefully.

Any time is great to visit Peru! Here you can find all kinds of places to explore and things to do. In Peru, the climate varies depending on the region. Many people prefer to visit during the dry season, although coming during the rainy season also has its benefits; including having to deal with fewer crowds and enjoying lower hotel rates

The high tourist season corresponds to the driest months, which extend from May to October. The largest number of tourists visit the country in July and August. May and September have good weather and fewer tourists, and therefore make up a great period to visit Peru.

 

Yes, Peru is a very friendly country when it comes to people from the LGTBIQ + community. Lima does have a certain gay scene, such as gay bars, restaurants, and clubs in cities like Lima, Cusco, Iquitos, and a few others.

TERMS AND CONDITIONS

Thank you for choosing HEY PERÚ! for your upcoming vacation. We invite you to carefully read the information on this page, where you will find the TERMS AND CONDITIONS for booking services with our agency.

1. About Passenger Information Management

To proceed with the booking, HEY PERÚ will request personal information, which will be used strictly confidentially for the aforementioned purposes:

  • Full name
  • Date of birth
  • Nationality
  • Gender
  • Dietary requirements
  • Medical condition (essential for adventure tours such as the Inca Trail)
  • Passport copy (if booking with a passport close to its expiration date, you must provide an updated copy as soon as you have it).

2. Initial Payment and Payment Methods

To confirm the reservation of any of our services, you must make an initial payment of 50% of the total price of the requested service (this is non-refundable under any circumstances). Below, we detail our payment methods::

  • Bank Transfer.
  • Online payment link with Visa, Mastercard, Dinners, and Amex cards: A 5% fee will be applied for Visa company commission.

Commissions

All payment methods incur commissions, which vary depending on the method used. Therefore, it is important to emphasize that the client will be responsible for covering these costs.

Rates in dollars

All rates are expressed in US dollars and include applicable taxes and fees for foreign tourists. (*)

Reservation Confirmations 

Once we receive your personal information and the 50% payment for the requested services, we will send you an email within the next 24 to 48 hours with the Confirmation Voucher (this document will include all the details of the contracted service).

(*) Does not include taxes (IGV) for national travelers or residents in Peru.

3. Payment of the Remaining Balance

  • The remaining balance must be paid as follows: 25% 30 days before the trip begins and 25% 20 days before the trip begins.  

  • Failure to pay the remaining balance will prevent participation in the contracted services (under no circumstances will the company issue a refund of the initial payment).

4. Airline Tickets and Train Tickets

All airline tickets and/or train tickets must be paid in full and are entirely non-refundable.

5. Itinerary Modifications by the Client

  • Any type of modification by the client will incur penalties, which will be borne by the client.
  • It is important to emphasize that, regarding airline tickets, train tickets, and Inca Trail permits, no modifications are allowed under any circumstances.
  • The transfer of service ownership is also not permitted.

6. About the INCA TRAIL Tours and Alternative Hikes

  • RESERVATIONS: Reservations for the Inca Trail or any other adventure tours can only be made with 100% payment.
  • MODIFICATIONS: Changes to dates, ownership, routes, or any other aspects related to the Inca Trail are not possible and are non-refundable in any form.
  • CANCELLATIONS: Cancellations for Inca Trail services incur a 100% penalty of the service cost.
  • NO SHOWS: If clients do not show up for the Inca Trail or any other adventure tour, no refund will be issued, and it will be considered a NO SHOW.

7. Cancellations or Cancellations by the Client

  • If a cancellation of any service is requested up to 30 days before the start of the tour, a 50% refund of the initial payment will be processed. Therefore, if a refund is requested 29 days or less before the start of the booked tour, no refund will be issued.
  • The following services: the Inca Trail or any similar adventure tour, airline tickets, and/or train tickets, are not eligible for cancellation or refund.

8. Passenger or Client Responsibilities

9. Criteria for Suspending the Activity and/or Service

The following are the criteria for suspending the activity in the contracted services:

  • Social issues (strikes, protests).
  • Health conditions unsuitable for the passenger
  • Conditions related to the consumption of alcohol and/or toxic substances.
  • Emergency zone declared by the state or competent authority.
  • Mutual agreement with the client.
  • Abandonment of the group by the client.
  • Natural disasters.
  • If the passenger displays the following signs: intoxication, use of toxic substances, mental disorders. For safety reasons, we reserve the right to suspend the contracted service.
  • If the client fails to comply with the established itinerary and this causes delays, losses, or other inconveniences, the client will be responsible for them.
  • There will be no possibility of a refund when services are being regularly carried out and the client voluntarily decides not to continue.
  • If the passenger is traveling with minors, the necessary documents for the minor must be presented (Minor's DNI or passport, parent’s DNI or passport).
  • Additionally, if the minor is traveling with one parent or without their parents, it is mandatory to present a notarized letter certified and signed by both parents (This authorization is valid for 90 days and must be submitted to the Peruvian immigration authority for the minor’s departure from the country; it is valid only once).

10. About Travel Insurance

At HEY PERÚ!, we care about the well-being of our clients; therefore, we have implemented our risk minimization policy, in which we recommend learning more about the advantages of having Travel Insurance and taking the following precautions:

RECOMMENDED FOR CULTURAL ACTIVITIES: Since the physical demands of these tours are not extreme, we recommend acquiring travel insurance that includes medical coverage, cancellations, and delays.

MANDATORY FOR ADVENTURE ACTIVITIES: Given the implications of different routes (weather conditions, physical demands, adaptation to the geography, and others), we require the mandatory acquisition of travel insurance that provides medical coverage, evacuations, cancellations, delays, and more. Additionally, for individuals with pre-existing conditions (high blood pressure, other cardiovascular diseases, musculoskeletal problems, diabetes, asthma, previous altitude sickness, acrophobia or fear of heights, and others), a medical evaluation from their place of origin and the necessary medication must be provided. Please remember that both medication and insurance are preventive measures.

TO BOOK TOURS AND TRAVEL SERVICES

To confirm your reservation, we need the following:

A photo or scan of your passport.

A photo of the passports of all group members (scanned or jpg) with the following details: first name, last name, passport numbers, dates of birth, and nationalities (all of this through the email chain exchanged with the reservations department). reservas.heyperu@gmail.com).

Service Deposit

We also require a 50% deposit of the total amount in dollars through one of the payment methods mentioned in the following lines. This deposit applies to any of our services: tours to Machu Picchu by train, adventure hikes to the Inca Trail, Salkantay, Rainbow Mountain, tours in Cusco, and other destinations.

IMPORTANT: All payment methods have their respective fees, which are to be covered by the client.

Option A: Online payment link with cards: Visa, Mastercard, Dinners, and Amex.

Request the payment link once you confirm the chosen itinerary for your trip to Peru.

  • Please send the requested payment only to this emailaddress reservas.heyperu@gmail.com (make sure to copy or write it correctly).
  • Once we receive the payment, we will send you an email confirming the amount received.

NOTE: The additional fee for the online payment link system is 5% for the Visa company commission.

Option B: Payment by international bank transfer

This is the best option for groups that wish to make payments collectively, particularly for groups with a large number of people (preferably more than 8 people). It is also highly recommended for Peruvian clients.

  • If your bank is outside of Peru, it is likely that intermediary banks will be used, and each of these banks charges additional fees, which must be borne by the client (the exact amount of the fees will be determined once the money reaches our account). Please check with your bank if they can make transfers without intermediaries or directly to our account.
  • Please make the transfer to our account only according to the details provided in the box below. Then, provide the transaction details via the email chain you are exchanging with the HEY PERÚ! sales department. Include the following information: transaction number, date, amount, and your bank's name, so we can confirm the transaction.
  • Please note that bank transfers can take between 24 and 72 hours, and only business days are counted for completion. Therefore, if you make the deposit on a Friday, the deposit may not reach us until the following Wednesday at the latest.
  1. Bank Name: BBVA PERÚ
  2. Bank Address: Av. República de Panamá 3055 San Isidro, Lima, Perú
  3. Company Name: HEY PERÚ SAC
  4. Company Address: Lima – Perú
  5. Interbank Account Code (CCI): 011-184-00010006219699 (USD)
  6. For direct interbank payments – Account No. 0011-0184-010006219699 (USD)

Code: SWIFT BCONPEPL.

Cancellations and Refunds:

Cancellations and refunds will only be processed when received in writing. The following restrictions apply:

  • If services are canceled more than 30 days before the start of the tour, you will receive a full refund minus administrative fees and any non-refundable costs or penalties charged by airlines, hotels, or other services. Some hotels may charge cancellation fees between 45 and 30 days, as well as the Inca Trail (non-refundable) and other services specified in the service confirmation.
  • Cancellations made less than 30 days but more than 15 days before the trip will incur a 5% deduction from the quote, plus any costs that cannot be recovered from airlines, hotels, or other services.
  • Cancellations made between 15 and 5 days before the trip will incur a 10% deduction from the quote, plus any costs that cannot be recovered from airlines, hotels, or other services.
  • Cancellations made within 5 days or in the case of a no-show are subject to a 100% charge of the total services paid.
  • Once services have begun, no refunds will be given for unused portions of the services if the trip is interrupted for any reason.

1. General Information

At HEY PERÚ S.A.C., with RUC 20607140651, located at CAL. NICARAGUA 162, URB. LOS PATRICIOS, JESÚS MARÍA, LIMA, we are committed to protecting the privacy of our users. In compliance with Law No. 29733, the Personal Data Protection Law, and its Regulation (D.S. 003-2013-JUS), we have established this Privacy Policy to inform you about how we collect, use, store, and protect your personal data.

2. Purpose of Data Collection

HEY PERÚ S.A.C. collects and processes personal data from its users for the following purposes:

  • To provide the requested travel services, including ticket reservations, accommodation, and tours.
  • To facilitate communication and provide personalized service to our clients.
  • To conduct satisfaction surveys in order to improve our services.
  • To send promotions, offers, and relevant news about our services, with the user's prior consent.
  • To comply with legal and/or regulatory obligations.

3. Type of Information Collected

We may collect the following information from our users:

  • Personal identification data: full name, identity document and date of birth.
  • Contact information: email address, phone number, address.
  • Financial and banking data: information necessary to process transactions, such as credit or debit card numbers (these data are handled securely and under strict protection measures).
  • Preferences and details of trips requested by the user.

4. User Consent

By providing their personal data, the user agrees to and consents to the processing of their data by HEY PERÚ S.A.C. in accordance with the purposes specified in this policy. The user has the right to withdraw their consent at any time by submitting a request through our contact channels.

5. Data Protection and Security

HEY PERÚ S.A.C. adopts the appropriate technical, administrative, and physical security measures to protect users' personal data from unauthorized access, loss, alteration, or destruction.

Access to personal data is restricted to authorized personnel who need this information to fulfill the specified purposes.

6. Transfer to and Access by Third Parties

HEY PERÚ S.A.C. will not share or transfer users' personal data to third parties, except in the following cases:

  • When necessary for the provision of the requested services, such as associated travel agencies, airlines, hotels, and other service providers.
  • In compliance with legal obligations or at the request of judicial or administrative authorities.

7. Rights of Personal Data Holders

Under the Personal Data Protection Law, the user has the right to:

  • Access their personal data that is being processed.
  • Request the correction of their personal data if it is inaccurate or incomplete.
  • Request the cancellation or deletion of their data when it is no longer necessary for the purposes for which it was collected.
  • Object to the processing of their personal data in situations determined by law.

To exercise these rights, the user can contact us through the contact channels provided below.

8. Contact

For inquiries, requests, or complaints related to this Privacy Policy and the processing of personal data, users can contact HEY PERÚ S.A.C. through the email reservas@heyperu.pe or phone (+51) 997 144 254

9. Changes to the Privacy Policy​

HEY PERÚ S.A.C. reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and users will be informed of any significant updates through our official channels.

Note:

This text complies with Peruvian regulations regarding the protection of personal data.

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